Shipping & Payments

• Last Updated: June 2026

At Simran Dhillon, every garment is carefully crafted and quality-checked before dispatch. Please review the following Shipping & Payment Policy before placing an order.

1. Payment Policy

Accepted Payment Methods

We accept payments through:

Credit Cards

Debit Cards

UPI

Net Banking

Bank Transfers

Approved Digital Wallets

Other payment methods available at checkout

All payments are processed through secure payment gateways.

Order Confirmation

Orders are confirmed only after successful receipt of payment.

Made-to-order, customized, bridal, couture, and personalized garments generally require advance payment before production begins.

Simran Dhillon reserves the right to decline or cancel orders in cases of payment issues, pricing errors, suspected fraud, or product unavailability.

Pricing

All prices displayed on the website are in Indian Rupees (INR) unless stated otherwise.

Prices are subject to change without prior notice.

Applicable taxes, duties, and shipping charges will be calculated at checkout where applicable.

International Payments

International customers are responsible for any currency conversion charges, bank fees, customs duties, taxes, and import charges imposed by their country.

Simran Dhillon is not responsible for additional charges levied by financial institutions or customs authorities.

2. Production Timelines

As most garments are handcrafted and made-to-order, production timelines vary by product category:

Custom Shirts: Approximately 15 days

Men's Formal Suits: Approximately 3 weeks

• Hand-Embroidered Garments: Approximately 30–60 days

Bridal, Couture, and Special Orders: Approximately 60–90 days

Production timelines begin only after:

Final design approval

Measurement confirmation

Receipt of the required payment

Timelines are estimates and may vary due to embroidery complexity, material sourcing, artisan availability, peak-season demand, or unforeseen circumstances.

Urgent orders may be accommodated subject to feasibility and may incur additional charges.

3. Domestic Shipping (India)

Orders are dispatched after completion of production and quality checks.

Standard delivery timelines within India are generally 5–7 business days from dispatch.

Express shipping options may be available at an additional cost.

Delivery timelines are estimates and may vary depending on destination and courier operations.

4. International Shipping

International shipping is available to select countries.

Shipping charges are calculated based on destination, package dimensions, weight, and preferred delivery method.

Delivery timelines vary by destination and courier service selected.

• International customers are solely responsible for:

Customs duties

Import taxes

VAT/GST

Clearance fees

• Any additional charges imposed by local authorities

These charges are not included in the product price or shipping fee unless specifically stated.

5. Delivery Delays

While we strive to ensure timely delivery, Simran Dhillon shall not be held responsible for delays caused by:

Customs clearance procedures

Weather conditions

Public holidays

Natural disasters

Transportation disruptions

Strikes or labor disputes

Government restrictions

Courier partner delays

Such delays are beyond our control and do not qualify for refunds or compensation.

6. Incorrect Shipping Information

Customers are responsible for providing accurate shipping and contact information.

If an order is returned due to:

Incorrect address

Incomplete address

Refusal to accept delivery

Recipient unavailability

any re-shipping costs shall be borne by the customer.

7. Delivery Confirmation & Risk Transfer

Once an order has been delivered to the address provided and marked as delivered by the courier partner, responsibility for the shipment transfers to the customer.

Simran Dhillon shall not be liable for loss, theft, or damage occurring after successful delivery confirmation.

8. Lost or Damaged Shipments

If a shipment arrives visibly damaged, customers must notify us within 48 hours of delivery along with photographs of:

The packaging

Shipping label

Damaged product

Claims submitted after this period may not be eligible for review.

9. Contact Information

• For shipping or payment-related queries, please contact:

Email: simrandhillondesigns@gmail.com

Phone: +91 7973755220

Website: www.simrandhillondesigns.com

For a couture and made-to-order fashion brand like Simran Dhillon, the policy should clearly protect you from refund disputes while still appearing customer-friendly and professional.