Refunds & Returns

At Simran Dhillon, each garment is handcrafted and often customized specifically for the client. Due to the personalized nature of our products, please review our policy carefully before placing an order.

1. Order Cancellation Policy

Made-to-Order & Customized Products

Once an order has been confirmed and production has commenced, it cannot be cancelled.

Advance payments made toward customized, made-to-order, bridal, couture, or personalized garments are strictly non-refundable and non-transferable.

Any cancellation request received before production begins may be reviewed at the sole discretion of Simran Dhillon.

2. Refund Policy

No Refund Policy

As all garments are produced on a made-to-order basis, we do not offer refunds for:

Change of mind

Personal preferences

Event cancellations or postponements

Incorrect measurements provided by the client

Delays caused by courier services, customs authorities, weather conditions, strikes, or circumstances beyond our control

Minor colour, embroidery, fabric, or embellishment variations that are inherent to handcrafted garments

Refunds will only be considered in exceptional circumstances where Simran Dhillon determines that a manufacturing defect cannot reasonably be repaired, altered, replaced, or resolved.

Any approved refund shall be processed through the original payment method where possible.

3. Return Policy

Customized & Made-to-Order Garments

Customized, bespoke, bridal, couture, and made-to-order garments are not eligible for return.

Products purchased during special promotions, sales, or clearance events are not eligible for return or exchange.

Manufacturing Defects

If you believe your garment has a manufacturing defect, you must notify us within 48 hours of delivery by providing:

Order details

Clear photographs of the issue

A description of the concern

• Upon review, Simran Dhillon may, at its discretion:

Repair the garment

Offer an alteration

Provide a replacement where feasible

Offer another appropriate resolution

The decision of Simran Dhillon regarding defect claims shall be final.

4. Alterations & Fit Adjustments

As garments are produced based on measurements provided by the client, fit-related concerns arising from incorrect or outdated measurements are not eligible for refunds or returns.

Alterations may be offered where feasible and may be subject to additional charges.

Complimentary alterations, where applicable, are available for up to 30 days from the delivery date.

International alteration services are not provided.

5. Colour & Handcraft Variations

All Simran Dhillon garments are handcrafted.

• Clients acknowledge that slight variations may occur in:

Colour tones

Embroidery placement

Handwork detailing

Fabric texture

Mirror, bead, crystal, sequin, or embellishment placement

Such variations are natural characteristics of artisanal craftsmanship and shall not be considered defects.

6. Refused Deliveries

Orders refused by the customer after dispatch shall not qualify for a refund.

Any additional shipping, storage, customs, return shipping, or handling charges incurred due to refusal of delivery shall remain the responsibility of the customer.

7. Contact Us

• For any concerns regarding your order, please contact:

Email: simrandhillondesigns@gmail.com

Phone: +91 7973755220

Website: www.simrandhillondesigns.com